FREQUENTLY ASKED QUESTIONS
HOW DO I BOOK AN APPOINTMENT?
DO I NEED A GP REFERRAL?
No, it’s possible to seek private treatment from a consultant or specialist without being referred by your GP. However, the British Medical Association (BMA) believes that, in most cases, it is best practice for patients to be referred for specialist treatment by their GP. Also, if you are insured, your insurance company may require you to be referred by your GP (please check with your insurance provider).
CAN MY PHYSIOTHERAPIST REFER ME?
Your physiotherapist may refer you directly or via your GP. However, if you are privately insured, some insurance companies may require you to be referred by your GP (please check with your insurance provider).
ON AVERAGE, HOW LONG DOES IT TAKE TO GET AN APPOINTMENT?
Generally new patients are seen within a week of contact.
WILL MY HEALTH INSURANCE COVER ALL COSTS AND FEES?
Health insurance companies reimburse (to a greater or lesser extent) the costs of your treatment which can arise from the hospital, the surgeon and the anaesthetist. The amount of reimbursement will vary between insurance companies and between types of policy. It is essential that you clarify with your insurer what they will or will not cover before embarking on treatment. This is dependent on your level of cover and excess and it is important to ensure this prior to treatment. All invoices are your responsibility if costs cannot be retrieved from your insurance company.
WHAT ARE THE FEES?
It is now mandatory that all ‘providers’ of healthcare make their fees available to all patients. The fees that will apply will depend on whether you have health insurance or are funding the consultation and / or surgery yourself. Any such fees – hospital, surgeon and (potentially) anaesthetist – will all be sent to you before your first appointment. Click here for further information.
WHY DO I NEED TO COMPLETE A ‘PATIENT ENQUIRY FORM’?
The ‘patient enquiry form’ collects all the essential information that the hospital and surgeon will require in order to safely and efficiently deal with your particular issue. You can also provide these details to my practice manager over the phone.
DO THE HOSPITALS HAVE PARKING FACILITIES?
Yes all hospitals have free onsite parking although it can get busy and you are advised to arrive early to allow for any potential delays.
WHERE CAN I PURCHASE OFF-THE-SHELF SPLINTS/ BRACES/ INSOLES?
Online stores would give you a wider selection of products to choose from. Below are examples of products recommended by patients who had previously used them to treat their foot and ankle ailments. *Please note that this is not a personal endorsement and neither is this list exhaustive.
Night splint -
ProCare Prowedge Night Splint
PRO 11 Wellbeing Night Splint
Ankle splint / brace -
AirCast A60 ankle brace
Thuasne Dynastab ankle brace
Salto Ankle Stabilizer
Heel lift / raise -
Orthotix Adjustable Heel Elevator
Proheel Heel Elevator
Metatarsal dome / bar -
Boots Pharmaceuticals Self Adhesive Thick Padding
Boots Pharmaceuticals Slim Comfort Padding
WHERE CAN I FIND FOOT AND ANKLE EXERCISES TO DO AT HOME?
There are several online platforms for you to use. Click here for an effective exercise conditioning programme.